Track Your Order

To view real-time tracking updates for your package, please enter your tracking number at 17TRACK or Cainiao Global.

Please note: It may take 2–3 business days for initial carrier scans to update in the system.

Need Assistance?

If you have questions about your delivery or need support with your PetGentle device, please fill out the form below or email us directly at [email protected]. Our dedicated support team will get back to you within 1 business day.

In the meantime, feel free to explore our Frequently Asked Questions page for quick setup guides and training tips!