At PetGentle, we are proud to offer FREE Standard Shipping on ALL orders.
Every order includes end-to-end tracking. Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. (Please allow up to 48 hours for carrier tracking details to update in the system).
If you have any questions about your shipment, reach out to us anytime at [email protected].
Frequently Asked Questions
Can I track my order?
Yes! All orders include full shipment tracking. As soon as your order leaves our warehouse, we will email you a tracking number so you can follow your delivery every step of the way. You can also track your order directly on our Tracking Page.
Will I have to pay import taxes and customs duties?
Depending on your delivery country, your package may be subject to local customs fees, import duties, or taxes upon arrival. These charges are set by your local government and are the responsibility of the customer. Please check with your local customs office for specific regulations and rates.
What if my item arrives damaged or is lost in transit?
Every PetGentle trainer undergoes strict quality control before leaving our warehouse. While final delivery is handled by independent carriers, we are here to support you if something goes wrong.
If your item arrives damaged or appears lost in transit, please contact the shipping carrier to file a claim, and email our support team at [email protected] with your order details so we can assist you.
(Please note: PetGentle is not responsible for stolen packages once marked delivered by the carrier, or for delivery delays resulting from incorrect shipping addresses entered at checkout.)